‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.

First identified over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an clear candidate for digital platform algorithms.

Yet the brand’s emergence as a popular subject on TikTok has thrust it into the lead of an marketing transformation, seeing big businesses allocating substantial funds to content creators and devoting less capital to promoting products in conventional outlets.

The Path from Petroleum to Platforms

The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Now, a flood of content from users have chronicled its broad application in “everyday tips”.

It has been touted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.

Harnessing the Hype

Noticing its viral resurgence, executives at the multinational boosted the tips by asking their own scientists to test them and letting the content creators in on the results.

Suggestions that it lessened the sting of chili on the mouth were confirmed. So too were ideas it could prolong perfume and rejuvenate purses. Claims that it would whiten teeth or make eyelashes longer were disproven.

A Plan Built on ‘Social Listening’

Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to turbocharge spending on content creators.

This monitoring of online platforms to shape commercial tactics has been termed “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.

Evolving With Audience Behavior

Selina Sykes, who is leading the online push, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without spoiling the atmosphere” was essential.

“How can companies join discussions credibly? This remains our core objective as brands, back to when people were hanging out their laundry and discussing household products.

“There’s this moving away from a one-to-many model, where we would just send out ads … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these groups seem specialized, but they’re not.

“Having your brand advocated by consumers, talked about by other people, that fosters reliability and pertinence. Creators are critical to that. This word-of-mouth strategy is being amplified.”

A Seismic Media Shift

The approach indicates profound shifts occurring in how media is consumed, with the youth demographic spending more time on digital networks than television, magazines or radio.

This change is evidenced by declines in broadcast and newspaper ads. In the UK, advertising income for leading TV channels have declined by over six hundred million pounds in real terms since 2019.

The Creator Economy Boom

Additionally, it points to a media convergence as large companies almost become production houses themselves, linking up with hundreds of content creators to boost their products.

A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.

“A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow over traditional advertisements. This is a persistent pattern.”

He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also permits simpler message refinement to see what works.

Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than total media spending. Stateside, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.

Traditional Media's Continued Place

Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.

The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Our relevance has faded.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”

Michele Wilson
Michele Wilson

Casino enthusiast and gaming strategist with 5+ years of experience in online slots.